This Policy was last reviewed and updated on 20/03/2023
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
● Location Info;
● Email address;
● Phone number;
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
● Interact with us over the phone;
● Interact with us in person;
● Interact with us online;
● participate in surveys or questionnaires;
● attend a PRIME CAMPERS AUS sale event;
● subscribe to our mailing list
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example from social media platforms. We collect your
personal information from these third parties so that we can provide you with more personalised information and services.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the
● provide you with information or services that you request from us;
● deliver to you a more personalised experience and service offering;
● improve the quality of the services we offer;
● internal administrative purposes.
● marketing and research purposes.
Disclosure of Personal Information
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
- Our third party service providers (for example, our IT providers);
- Our marketing providers;
- Our professional services advisors;
- Third parties where you consent to the use or disclosure; and;
- Where required or authorised by law.
How do we protect your personal information?
PRIME CAMPERS AUS will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
● having a robust physical security of our premises and databases / records;
● taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
● having technological measures in place (for example, anti-virus software, fire walls);
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with
applicable marketing laws, such as the Australian Spam Act 2003 (CTH). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by [following the instructions to “unsubscribe” set out in the relevant communication] / [contacting us using the details set out in the “How to contact us” section below].
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
For complaints about how PRIME CAMPERS AUS handles, processes or manages your personal information, please contact Sean C or Mark M. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 14 days for PRIME CAMPERS AUS to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with PRIME CAMPERS AUS’s response to a
complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
f you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as listed on our Contact Page