OUR WARRANTY
OUR COMMITMENT AND GUARANTEE
Robust Engineering
Practical Design
Premium Quality
Real Value
5 Years Warranty
Customer Service Excellence
Our Warranty
- We listen to you
- Our Warranty is easy to access
- We cover you Anywhere In Australia
- We find repairers near you for you
- We Cover Your Accommodation*
- no tricks, catches in our warranty terms
5 YEARS WARRANTY
The structural sub-frame, drawbar and undercarriage are the crucial parts of any road vehicle. All our campers and caravans are engineered and tested to comply with or exceed the requirements of Australia Design Rules (ADR) and Vehicle Standards Bulletin (VSB1). Rest assured, the structure & construction of your camper exceed the engineering requirements of the longitudinal, vertical tension, compression and transverse thrust.
We are confident enough to offer 5-year structural warranty and we believe the structural longevity of our campers and caravans goes well beyond 5 years. Just peace of mind and truly value for money.
What's covered*
What's Not Covered*
- Drawbaw;
- Sub-Frame;
- Suspension Arms;
- Body Frame;
- Roof Frame;
- Walls;
- Fiberglass;
THIRD PARTY WARRANTY
Third Party Warranty normally refers to the warranty directly provided by our suppliers or manufacturers to our customers. We are more than happy to help, sometimes it is just quicker and easier for customers to get things sorted via third party warranty agents or service agents. Their customer service team will be more experienced in that particular field/product; or have insight /in-depth technical knowledge; or there is a service agent only 5 mins drive from you, etc..
Service Agents
Contact us
- Full Range of Our Dual Zone Fridges;
- Truma / Smarttek Hot Water System;
- Thetford Toilets;
- McHitch / DO35 Coupling;
- Ark Jockey Wheel;
- Redark/Projecta/Ctek Products;
- Grand/Standard Inner-Spring;
- Inverter Generator;
- Induction Cooker & Microwave;
Anything you not sure - Ask us
We are not shy to be upfront – one year warranty. Honestly, we feel a bit upset about this. It does not reflect either the quality of the parts we use nor our confidence in these parts. We offer 1 year warranty only because that is the warranty our suppliers or manufactures provided. The led lights, stainless steel hinges, steel door locks, over-center latches, 8.8 grade high tensile bolts & lock nuts etc., we don’t think these will break in a few years time at all; we are more than happy to replace any fittings due to manufacturing defects to ensure your peace of mind.
warranty terms & conditions
We Know that not everyone would like to read all the fine print and NO, we are not going to Copy & Paste the whole lot here either. Here are some principles we use in terms of warranties:
- Keep your copy of invoice
- Use as intended design purpose
- Everything has its limits
- use 4WD common sense
- Commercial purposes
- Wear & Tear
- Consumable Parts
- abusive use
Warranty Process
- Email to CustomerCare with Name Order Number and Enquiries
- Book in for Inspection & Assessment
- Drop your Camper/Caravan in
- Explain and Discuss in Detail
- Repair at Workshop
- Finish & Pick Up